Support Workflow
EnClaim keeps ticket resolution transparent and fast.
Raise issues in minutes, then let the admin team assign, track, and close every ticket with clear accountability.
Ticket Center
Keep every request visible from day one.
Each ticket is assigned a unique ID with status updates you can check anytime.
- Instant confirmation email on submission
- Live status tracking with Ticket ID
- Secure photo attachments
Ticket workflow
1
Raise
Clients fill a short form with name, phone, email, optional photo, and issue type.
2
Assign
Admins review the ticket in the dashboard and allocate it to a support employee.
3
Resolve
Status moves from Yet to Attend to In Progress and Completed with notes.